Home / Warranty
Our garage door warranty, in plain words
Written before you buy, not after it breaks. The whole thing is on this page, including the two things that void it.
- Labor covered for a year
- Springs by their cycle rating
- Only two things void it
What’s covered
Covered, and for how long
A guarantee is only worth what the sentence under it says.
Labor: one year
If our work comes undone (a track that shifts, a cable set short, a spring wound to the wrong turns) we come back and put it right, trip included.
Springs: five years, or the rating
Whichever comes first. The cycle rating is printed on your ticket, so it can be checked rather than argued.
Cables, drums, rollers, hinges: two years
Nylon rollers included. A roller that fails early is usually telling us about a track, and we look.
Opener parts we supply
The maker’s term for the part, and our labor for a year on top.
New doors
The maker’s warranty on sections and hardware, handed to you on the day, plus a year on the installation.
Diagnosis
If we read it wrong, the correction is free, and a part fitted for nothing comes off the bill.
Only two
The two things that void it
Both make the door unsafe, not just inconvenient.
One
Somebody else adjusts the spring
If another party winds or re-tensions a spring we fitted, our warranty on that spring and the door’s balance ends there. We’d have no way of knowing how many turns are on it, and the turns are the whole job.
Two
The safety system is disabled or the force raised
Bridging the photo-eyes, aiming them at each other on the wall, or winding the down-force up voids everything on this page. It also makes the door dangerous, which matters more. If we find it, we wind it back and tell you.
Said plainly
What isn’t covered
- The spring we didn’t replace. On a two-spring door, if you chose to change one, the other is the age it always was. It goes on the ticket.
- An opener we didn’t supply, beyond the part we fitted to it.
- Storm damage, a car reversing into the door, and rust on a coastal door. None of them void the rest of the warranty; they are simply a separate job.
Ask for it in writing before the work.
That goes for us and for anybody else you call. The owner will read you the terms on the phone.