Loud bang, won’t lift
Almost always a broken torsion spring. Don’t lift the door, and don’t pull the red cord.
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Eight things we get called for, and the one we’ll talk you out of. Every part of the door, from the spring on the shaft to the photo-eyes by the floor.
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Pick the closest. Each one says what it usually is and what not to touch.
Almost always a broken torsion spring. Don’t lift the door, and don’t pull the red cord.
Usually the travel limit or a door that binds, not a dying opener.
A cable off its drum. Keep clear, and leave the door where it is.
A roller out of a bent section. We take it apart properly, not by force.
Tired rollers and hinges are usually the whole fix, not a new door.
Antenna, battery or interference. Rarely a new opener.
Eight kinds of work
No packages and no maintenance club. There’s a door, what’s wrong with it, and a price against each part of the job.

A torsion spring wound with proper bars, the cables and drums checked with it.
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Gear kits, limits, safety eyes and logic boards, once we know the door is balanced.
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Both cables re-seated and set to the same mark, so the door comes up level.
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A roller out of its track or a section creased by a bumper, straightened or replaced.
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Ten nylon rollers and a hinge set quiet most doors more than a new opener would.
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Insulated steel, carriage, modern and glass, measured to your opening and rated for wind as a whole.
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The once-a-year visit that finds the tired spring before it goes.
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Doors that cycle forty times a day, serviced on a schedule instead of in a panic.
Learn moreAnd the one we’ll talk you out of
It’s the easiest money in this trade, and it’s why the ticket has a line for what we refused.
when the door is out of balance. A heavy door will wear the new one out too.
when three hinges and ten rollers would do it.
on a door that never needed one, or a “matched pair” when yours is genuinely new.
so the door stops reversing. The reversal is the safety working.
The details
There are two ways to hold up a garage door, and which one you have decides most of what a spring visit costs and how careful anybody has to be.
A shaft above the opening carrying one or two springs that wind up as the door comes down. It is the better system: the load is central, the door travels straighter, and when a spring lets go it stays on the shaft. It is also the one that must never be touched without winding bars, because all of that stored energy is sitting in a coil with a cone on the end of it.
A long spring stretched along each horizontal track, usually on older or lighter doors. Cheaper to fit, and the reason it worries us is what happens at the end of its life. A stretched extension spring that snaps has nowhere to go but across the garage. Every extension spring should have a containment cable — a plain steel cable threaded down the middle of the spring and anchored at both ends, so that when the spring breaks the pieces are captured on the wire instead of leaving at speed. It costs almost nothing. We fit them as a matter of course, we will fit them to your existing springs as a standalone job, and if we find a set without them we will say so on the ticket whether or not you asked us to look.
Worth saying plainly, because it saves you a phone call.
Nearly every “my opener is dying” call turns out to be a limit switch, a drive gear, a bad safety eye or a door that is out of balance. A new opener bolted above a heavy door will die the same way the old one did, only sooner and with your money in it.
There is no discount that expires at the end of the visit. The price we say on the phone is the price on the ticket unless we find something and tell you about it first.
An opener that reverses is an opener doing its job. If it reverses when nothing is in the way, something is binding, and the answer is to find it. Winding the force up so the door pushes through the bind is the single most common unsafe thing done to garage doors, and it is the reason the ticket on our home page has a refused line on it.
Wire size, inside diameter, length, wind direction and cycle rating go on your paper. The next person to touch your door — us or anyone else — should not have to guess.
Tell us what the door is doing. We’ll tell you which of these it is, including “none of them”.
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Say the spring is broken and it tells you not to lift the door and not to run the opener — then asks whether a car is shut inside, because that changes the order of the day.
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