Our warranty, in plain words
What a cleared line is worth, in writing. The important half is the list of what it doesn’t cover, and why.
What’s covered
Covered, and not covered
A guarantee is only worth what the sentence under it says. Ours is short.
Covered
A cleared line the camera showed sound
If a line we opened closes again within thirty days, and the run we recorded showed no defect that could cause it, we come back and open it with no second charge. We can keep that promise because we looked before we made it.
Not covered
What we won’t warrant, and why
- A line with a known defect on the run sheet. An open joint, a belly or a collapse will close the line again, and a guarantee would be false the moment we gave it. You get our honest estimate instead.
- A line we weren’t allowed to see. No camera, no basis for a promise.
- What goes down afterwards. Wipes, grease and toys aren’t something a clearing can guard against.
- Lines we didn’t work on. Clearing the main doesn’t warrant the branches off it.
On repairs
Dug repairs: in writing, before the work
Excavated repairs and replacements carry a written warranty on the workmanship, given on the quote before the work starts. It states the period, what it covers, what it excludes, and what happens to the ground above it. If a contractor won’t put those four things on paper in advance, the number they say out loud isn’t the useful part.
The honest summary
Why ours is short
A warranty is a statement about what somebody expects to happen. We’d rather tell you plainly that a clearing on your line buys three to five months than hand you a twelve-month guarantee we both know is priced for four visits.
Ask for it in writing before the work.
That goes for us and for anybody else you call. The office will send you the wording before anything is scheduled.