Five steps, and nothing is repaired until you say yes.
Five steps
In this order, every time. You approve step four before it happens.
Six readings taken at your pool with a kit that is calibrated, not a strip held up to a card. The numbers decide what happens next; the look of the water doesn’t.
One reading out of range usually explains the others. Chlorine that keeps vanishing is nearly always the stabilizer; pH that won’t sit still is nearly always the alkalinity.
Parts and labor, itemized, with the reading or the pressure that made us recommend it. Approve all of it, some of it, or none of it.
Nothing is opened, drained or replaced before you reply. What was added goes on the record by amount, not as “chemicals”.
All six numbers, what was added, the filter pressure, and anything that isn’t right yet, including the visits where the answer was that nothing was needed.
What step five hands you
It’s the document that shows what the water is actually doing, and what we decided not to sell you.
Read the last line. Stabilizer is high, which is why the chlorine keeps disappearing. No amount of shock fixes that; the only cure is replacing water, and we would rather tell you that than sell you chlorine for a year.
You read the numbers on Thursday. The weekend is for getting in.
A real week
Here is one week at one pool, told in your time rather than ours.
Same day each week, same technician. You don’t need to be home, and nothing about your week has to move around ours.
Taken at the pool with a calibrated kit, and written down whether or not they’re interesting.
At that level the chlorine can’t hold and no amount of shock changes it. You’re told that, and a partial drain is quoted, instead of a season of chemicals that was never going to work.
All six readings, what was added, the filter pressure, and anything that isn’t right yet.
You already know what the water is doing, because you read it on Thursday.
Reviews
Luis has been on our pool every Thursday for two years. The report is on my phone before his truck is out of the driveway, and I finally understand why the chlorine kept vanishing: stabilizer was at 90. They told me to drain a foot instead of selling me more shock.
We bought a house with a pool and had no idea what any of the equipment did. Marcus walked us round the whole pad, labeled the valves and set up a weekly day. Worth it for that alone.
The $89 filter clean was money well spent. They wrote the clean pressure on the filter so I know when it is actually due. Took a week to get on the route in June, which is fair for June.
Tell us what it is doing. If it can wait, we’ll say so, and if it can’t, we’ll say that too.
Bots On Staff · built for shops like yours
Say the pool has gone green and it asks how long for. Days is chemistry. Weeks can mean the stabiliser is high and it needs a partial drain rather than more chemicals.
It takes a name and a number and hands it straight over. Nothing here is held, booked or confirmed, and it will not price the job.
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