New pool owners
We bought a house with a pool and had no idea what any of the equipment did. Marcus walked us round the whole pad, labeled the valves and set up a weekly day. Worth it for that alone.
Jasmine T.Eatonville · 5 months ago on Google
About Sandhill Pool Service in Winter Park
A family-owned pool company. One route per truck, and the numbers written down every week.
Our story
Started with one truck and a test kit
Marcus Hale started Sandhill in 2012 with one truck, one route and a rule: test before adding anything, and write the numbers down.
He still runs a route. That isn’t a marketing line; it’s the reason the reports look the way they do. Somebody who is going to be at your house again next Thursday writes a different report from somebody who isn’t.
Fourteen years later there are five trucks, each with its own route and its own technician, and the rule hasn’t changed.
How we run it
Three decisions that shape every visit
One route per truck, on purpose
Most companies grow by adding stops until the visit is eight minutes long. A route that’s too long is why pools get skipped in August and nobody notices the heater until January. We would rather add a truck than add stops.
Repairs on our own trucks
Weekly service and repair are the same business here. The technician who tests your water every week is the one who notices the pump is drawing high, and the repair is quoted with the reading attached.
Everything written down
Six readings, what was added and how much, and what we noticed. Including the weeks when the honest answer was that nothing was needed.
2012Family-owned in Winter Park since
5Trucks, one route each
600+Pools on a route every week
6Readings on every report
What we will always do
Our promises, in plain words
- Test before adding anything, every visit.
- Write down the six numbers whether or not anything changed.
- Tell you when the honest answer is that nothing is needed.
- Say when a pool needs water replaced rather than chemicals.
- Photograph anything on the pad that we opened.
Reviews
What customers say about us
4.9Average across 212 reviews on Google
Weekly service
Luis has been on our pool every Thursday for two years. The report is on my phone before his truck is out of the driveway, and I finally understand why the chlorine kept vanishing: stabilizer was at 90. They told me to drain a foot instead of selling me more shock.
Karen D.Winter Park · 3 weeks ago on Google
Safety inspection
Asked for a safety check before the grandkids visited. They found an expired drain cover and a gate latch that was not self-closing. Both fixed the same week, and we got the list in writing.
Linda M.Maitland · 7 months ago on Google
Get a straight answer about your pool.
Tell us what it is doing. If it can wait, we’ll say so, and if it can’t, we’ll say that too.