Warranty
Our warranty, in plain words
What’s covered, for how long, and what voids it. Written plainly, because a warranty you can’t understand when you buy is one you can’t use when something fails.
- 1 year on repair labor
- 2 years on install labor
- New equipment registered for you
Coverage
What’s covered
Labor
Our work
- Repairs: one year. If the thing we repaired fails the same way inside twelve months, the visit and the time are free.
- Installations: two years on the labor for a complete system we installed, on top of the manufacturer’s equipment warranty.
- Drain clearing: thirty days, on the same line, cleared the same way.
Parts
Manufacturer terms, passed through
- A run capacitor is typically a year; a compressor on a registered new system is commonly five or ten.
- We register new equipment for you and put the confirmation in your paperwork. Unregistered equipment often drops to a much shorter term.
- A parts warranty covers the part, not usually the labor to fit it. Ours covers the labor for the periods above.
Said up front
The drain exception
If the camera shows a line that’s broken, sagging, full of roots, or cast iron worn through at the bottom, we’ll tell you that clearing it is temporary, and roughly how temporary.
If you choose the clearing anyway, which is often the right call, the thirty days doesn’t apply to that line, and we’ll have said so in writing before we take the money.
Fair to both of us
What voids it
Someone else working on it
Not a punishment. We can’t warrant a charge we didn’t set or a wire we didn’t land.
No filter, or the wrong one
A very high MERV one-inch filter in a system built for low resistance starves the coil. We’ll tell you at the time.
A duct problem you chose to leave
The static pressure on your report is the record of that conversation. Lightning, surge, flood and rodents are insurance events.
Tampa · Hillsborough County
Questions about the terms?
Ask before the work, not after. The office will talk any of it through on the phone.