How it works
How a service call goes in Tampa
Diagnose, measure, write it down, price it. Then you decide. In that order, every time, on both trades.
- Visit charge told on the phone
- You keep the report
- No is a complete answer
Six steps
From the phone call to the report in your hand
Every step out of sequence, pricing before measuring above all, is where a customer stops being able to check anything.
The call, and what we ask first
What is it doing, how long has it been doing it, and has anybody else been out. If a truck was here in June and added refrigerant, that changes what we test first.
We’ll also ask you to check two or three things yourself. If a tripped breaker fixes it, you shouldn’t pay for the drive.
Diagnose, because a symptom isn’t a diagnosis
Ice on a line is a consequence with two possible causes. If the coil is frozen, the first thing that happens is nothing: fan on, cooling off, and we check the filter, the coil, the ducts, the drain and the power while it thaws.
Measure: the same readings every time
Pressures with saturation temperatures, superheat, subcooling, supply and return air, static pressure, capacitor against its rating and amp draw against the data plate. On the water side, incoming pressure and the temperature at a fixture.
Write it down, including the ones that were fine
A report with only the bad readings on it is a sales document. The good ones are the parts nobody can now sell you: if the capacitor read 34.6 µF against a 35 µF rating, it’s on your paperwork.
Price it, after the measuring
Repairs are priced as a job with the part and labor named. Anything we found but you didn’t ask about goes on the report at $0.00 with a note, not as a line waiting for a signature.
Then you decide
Including a second opinion, which is easier when you’re holding the actual numbers. Nobody sits in your kitchen with a tablet running a payment plan while you think about it.
The one exception
The one thing we do out of order: refrigerant
If a system is low on charge, we don’t add any until we know where it went.
That means a longer diagnosis and a leak search on the invoice instead of a quick top-up, and yes, on the day that costs more. It’s still the only version of the job that’s legal and the only one that’s fixed after we leave. Knowingly venting refrigerant is illegal under Section 608 of the Clean Air Act.
Tampa · Hillsborough County
Ready when you are.
Tell us what it’s doing, and the office will call you back to agree a time.