Three people, one dock and a briefing board.
Head wrangler
Jo leads the briefing at the dock: how the machine works, how to start and stop it, where you may ride and what the hand signals mean. Questions are welcome at any point, including the one you thought was silly.
“The spray is optional. The briefing is not.”
Dock hand
Marcus fits the life jackets and walks each rider to their machine. He is the person to ask about what to wear.
Dock hand and office
Elle reads the requests overnight and writes back. A real person, by email or a call.
The briefing
The crew goes through the paperwork and a briefing before anyone rides: how the machine works, how to start and stop it, where you may ride and what the hand signals mean. Guests sign a waiver at check-in; a real operator sets its own.
Age and boating-safety ID rules are posted at check-in. Put the ages and drivers in your request and a person will tell you what applies.
The dock
Check-in is on the dock. A person confirms the meeting point and parking in their reply; details are not given in the chat.
The spray is optional. The briefing is not. Nothing is booked or held until a person confirms by email or a call, and no payment is taken here.