Two people, one boat and a briefing that comes before the lines come off.
Captain
Ray reads the overnight requests with the forecast open, gives the briefing at the dock, and makes the call on the day. Calm and seasoned, with a dry sense of humor: Ray has seen everything and still enjoys it.
“Fishing is not catching. That is why it is called fishing.”
Mate
Tessa is patient with teenagers, first-timers and the nervous. She shows you the rods, the knots and where to stand.
Where the request lands
Every request is read by a person, and a person replies by email or a call, with sensible questions about your group.
Why the briefing comes first
Before leaving the dock, the captain shows you where the safety gear is, how the boat works, what the crew does and what we ask of guests. Guests also sign a waiver at check-in; a real operator sets its own.
The boat's passenger limit, any age rules and the licence rules for your trip are posted at check-in, and the crew tells you exactly what applies when they confirm.
The boat
Ask the crew about coolers; they would rather answer before the day than on it.
The fish are not involved yet. Nothing is booked or held until a person at the dock confirms by email or a call, and no payment is taken here.